The Everflow Team
Everflow turns 5!
Updated: May 14, 2021
Everflow has been celebrating its fifth anniversary. To mark the occasion, we’ve made a timeline of its exciting growth:
Josh Gill had an idea. He saw a gap in the market for an ethical water retailer which could utilise technology to operate efficiently, offering value services while providing clean safe water for people around the world.
Josh had communicated his idea to two willing listeners, resulting in the launch of Everflow Limited, a water retailer providing ethical and great value services to SMEs (at this point just in Scotland, as the market had not yet opened for competition in England).
Three founding fathers are raring to bring a fresh offering to the business water industry, and the first office opens in Hartlepool, North East England.
Perhaps the most exciting of the initial successes; Everflow gains its first ever customer!
The team builds an Excel tool to speed up quoting… (the humble beginnings of Everflow Tech!)
The business water market opens for competition in England.
The first English customer comes onboard in time for the marketing opening – the crowds (SMEs) are eager!
Everflow develops its Excel quoting tool into a comprehensive piece of software, utilised by brokers and internal teams to speed up switching and improve the customer experience as a whole.
Everflow is gaining more and more traction in the market and growing at a faster rate than competitors, which could only mean one thing internally – expansion!
The success is getting noticed – Everflow is nominated for a Lloyds Business Award and private equity investment from Perwyn is secured to help Everflow invest in its customer experience as the company grows.
Josh is nominated for an Entrepreneur of the Year award.
The office at Wynyard Business Park expands as new recruits are brought in.
The company continues to grow and splits into two, creating ‘the Everflow Group’; Everflow Water (the business water retailer) and Everflow Tech (the technology development arm).
Thanks to incredible growth, in both revenue (which had increased by over 10,000% in the last three years) and headcount, Everflow Water expands into Nuneaton, opening a brand-new office. Read the press release here.
Thanks to all the Everflow Water customers, almost 70 wells have been commissioned to date and we now employ almost 40 people.
Meanwhile, Everflow Tech is shortlisted for the Utility Week Innovation Award and CEO, Josh, is a finalist in two categories in the Great British Entrepreneur Awards.
What can we say about this one! While, in general, 2020 hasn’t been the best year for (we’re pretty sure) anyone, everyone within the Everflow Group has been working hard to keep morale up and help each other, while the Group’s directors have taken action throughout the COVID-19 pandemic to ensure each member of staff is doing okay. Their measures even include setting up an interest-free loan scheme and bill allowances during lockdown – read more here. Here’s what else the Everflow Group has achieved this year:
An astronomically high employee net promotor score (eNPS) of +73. To put this into context the ranking is from -100 to +100 and +45 is considered a very good!
New team members – we’re now at 72!
Over 100 wells commissioned
Further growth within Everflow Water, it now has over 30,000 customers and is still the fastest organically growing water retailer in the market
New Everflow Tech customers (more to be revealed soon!)
We’ve also been nominated for 8 awards and won 2 so far this year!
The Everflow Academy was launched, opening opportunities for those who have the ambition and skills but may lack the experience – read more here.
Everflow Water reached an amazing customer satisfaction (CSAT) score of 9 out of 10!
The story of the Everflow Group is only just beginning. While the past five years have been incredible, we can’t wait to see where the next five will take us. We’d like to thank our loyal customers and partners for our success!
In return, we promise to continue innovating and improving our services and offering.
You can follow our progress, hear about new job openings and get a #BTS look at the Everflow Way of life via our Everflow Group Instagram @everflowgroup